100% Money Back Guarantee/Return Policy

The stuffed animals that Hat Box Bears use are 100% guaranteed. We know teddy bears make the greatest friends, morning, noon and night, but if you are not totally satisfied within 14 (fourteen) days of your purchase, please send YOUR HAT BOX AND BEAR back to us for a refund or replacement. If a hat box is damaged during shipment, please notify us within 7 (seven) business days for a Return Authorization (RA) number for a replacement box. We can not guarantee replacement boxes after 7 days. Please note that the purchaser is responsible for all shipping charges incurred including returning the order to Hat Box Bears, Inc. via a traceable means. Please email us at hatboxbears@aol.com to obtain a RA number and our return address. You must receive an RA number in order to return the product.